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How do I fix an order with an invalid address?
How do I fix an order with an invalid address?

Have an order that's not being sent to the Supplier because it has an invalid address error? Here's how to fix that.

Updated over a week ago

Sometimes a customer may place an order with an invalid address. Maybe they split the main address line into Line 1 and Line 2. Maybe they severely misspell the name of a city.

Before it is sent to a Supplier, the address must be fixed to be valid.

  1. First, make sure you have the correct, validating address. You can try to find the correct address on a maps service like MapQuest, or you can try a carrier validator similar to the UPS and USPS links below. You may need to check with the customer if you're not sure what the correct address is, but once you know, you can proceed to get this order fixed and fulfilled.

  2. On the Crowdship order’s page, we click “Edit address” in the top right corner of the page.

  3. In the modal that pops up, we can update the address. Update the address to be correct and click Save.

  4. Now wait a moment while the address is validated, and if it is valid, the modal will close and a green "Retry processing" button will appear.

  5. Click the "Retry Processing" button and the order will be sent to the Supplier.

If the address doesn't validate, look please check the address, maybe try an alternate spelling (for example, "Route" instead of "RT-" or vice versa), and try again. Once you have a correct version of the address that can be understood and validated by the shipping carriers, you will be able to send the order to the Supplier.

As always, if you have any questions or difficulties correcting an address, contact us and we'll be happy to help.

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