Crowdship

Dropshipping for Retailers

Getting Started

What is dropshipping?

How does Crowdship simplify dropshipping?

How much does Crowdship cost?

Enable your customers to use a credit card to pay for their orders

Does Crowdship offer merchant processing?

Can I be both a supplier and retailer?

Do I need an online store to use Crowdship?

Learn how Crowdship can help your business grow

Intro to Crowdship

Shipping Mapping helps to ensure Crowdship Suppliers will use a shipping method most similar to the one you sold

How To Configure Shipping Mapping

Add customs declarations for international shipping

How to invite your team to access your Crowdship account

Account Setup

Store Integration

How to connect a Shopify store

Fine tune your order processing workflow with Shopify

Shopify order sync options

Shopify product sync options

I can't find my Shopify order on Crowdship!

How can I view my Shopify order on Crowdship?

Assign Crowdship products to a shipping zone to provide rate quotes at checkout

Create or add Crowdship to a shipping profile in Shopify

How to install the Crowdship Supplier Shopify App

Connect Shopify with Crowdship as a Retailer

Shopify Integration

Automatically sync products, orders, and fulfillments with Magento

How to connect your Magento store

Magento order sync options

Connect Magento with Crowdship as a Retailer

Magento Integration

Coming Soon!

Connect WooCommerce with Crowdship as a Retailer

WooCommerce Integration

Onboarding Products

What are "Live shipping rates"?

If you're a Retailer looking to add products to your store, this article will show you how to add products.

How do I add or import products into my store?

All about Crowdship's product data policy covering images, descriptions, tags and more

Do all products come with details like descriptions, tags, and images?

Find products your audience will love and quickly add them to your catalog!

How to find products using Marketplace search & filters

How to use the Import List to customize & import product listings

Request to partner with new brands and suppliers

How to request access to restricted products

Get a jump start on rich listings with complete product listing imports

Do all products include images, descriptions, etc?

How can I create bundles from different products?

Finding Products in the Marketplace

Confused why your newly added images are disappearing?  Here's how to adjust your sync settings so your new images don't get deleted.

Why are new images which I added being deleted from some of my Crowdship products?

Can I combine different product variants into one product listing, or split a product listing into multiple variants?

How to use the Variant Sync tool to detect and connect matches between your catalog and your suppliers.

How to use the price sync tool to keep my prices updated

Set your default pricing preference

How to disconnect a product from it's current supplier

Assign a supplier to your existing product listing by connecting them directly

"Connect" a product in my store to a suppliers product to enable syncing

Product Sync

How do I invite a supplier?

Can a supplier give access to my store without giving access to others?

Add your own Supplier

Processing Orders

How to prevent fraud orders from being fulfilled

Will products or order tags affect fulfillment of my orders?

I just requested the fulfillment of this item. What happens next?

How do I use the "Request Fulfillment" button?

How do I view purchase orders tied to a specific sales order?

Import orders from a CSV file

Importing Sales Orders

Discover how to configure shipping so you can minimize your shipping costs with Crowdship

How do shipping methods and shipping fees work on Crowdship?

Here you can learn where to find a record of your purchases.

Once a customer purchases one of my products that I dropship, where do I find my copy of the receipt for bookkeeping?

How does Crowdship handle orders with products from multiple suppliers?

How do suppliers receive and fulfill Crowdship purchase orders?

How does Crowdship calculate shipping cost for each item?

Sending Purchase Orders

Does Crowdship sync tracking information back to my store?

Once a customer buys something, does Crowdship send a confirmation email with a tracking number to them directly?

Syncing Fulfillments

How to fix an invalid address

To cancel an order, you'll need to submit a Cancellation request in the three easy steps explained in this article

How to cancel an order form within the Crowdship app

Loss and breakage are no fun, but Crowdship's protocols make such mishaps easy to deal with.

How to request a reshipment for a damaged or missing item

Customer claims package was not received but carrier tracking says "delivered"

If my customer wants to return an item, do they send it to you or me?

How do returns work?

Order Issues & Resolutions

To which cost or price of the order does the service or transaction fee applied to?